Information collected and why
What information do we collect from you and why?
We collect your name, email address, phone number(s) and credit card details.
We need this information to provide you with our services; for example, to confirm your identity, contact you, and other similar purposes.
We collect data about the Roohbaru third party linked webpages that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.We need this information to give you access to and improve our services.
Upon completing the sign-up process for the services, and depending on your location, we may create a Roohbaru Payments account on your behalf. If you activate a Roohbaru Payments account, we collect your personal information, bank account information and government-issued identification information, such as your copy of your government-issued identification.
We need this information to create a RoohbaruPayments account for you, to provide you with Roohbaru Payments services, including fraud and risk monitoring, and to comply with applicable legal and regulatory requirements.
We collect Personal Information that you provide after completion of a session. We use this information to provide you with our services and better serve our members.
We will also use Personal Information in other cases where you have given us your express permission.
When do we collect this information?
We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.
We also collect information from our service provider’s clients. We need this information to provide our service providers with our Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.
Information from Service Providers
Service providers are individuals that have agreed to the terms and conditions and contracts of Roohbaru and to work with Roohbaru toprovide sessions to the members of Roohbaru.
What information do we collect from Service Providers and why?
We collect your name, company name, educational background, website, phone number(s), address, business type, licenses, certificates and email address.
We use this information to work with you, confirm your identity, contact you, and pay you.
We collect data about the roohbaru-third party webpages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
We use this information to give you access to and improve our Services.
We collect Personal Information about your clients that you share with us or that they provide to us directly.
We use this information to work with you and to provide our Services to your customers.
We will also use Personal Information in other cases where you have given us express permission.
When do we collect this information?
We collect this information when you sign a contract with us to and when we build your profile online. We also collect any additional information that you might provide to us.
Information from Roohbaru website visitors and support users
What information do we collect and why?
FromRoohbaru website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from our website (“Rooh-Chat”).
We may also receive Personal Information when you use or make other requests to Roohbaru via our website.
From telephone support users, we collect your phone number and call audio.
From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.
From forum users, we collect your name, email address and website URL.
We use this information to provide and enhance our Services (including servicing your account, if applicable), and answer any questions you may have.
When do we collect this information?
We collect this information when you visit Roohbaru-hosted webpages, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and the like). We also collect any additional information that you might provide to us.
Information from cookies and similar tracking technology
What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
When and why do we share Personal Information with third parties?
Roohbaru works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also receive Personal Information from our partners and third parties.
Personal Information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
Personal Information may be shared with third party vendors to help us conduct marketing and/or advertising campaigns.
Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
Roohbaru is responsible for all onward transfers of Personal Information to third parties in accordance with the relevant laws of Pakistan.
Roohbaru will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described under the section titles ‘When and why do we share Personal Information with third parties?’
Learn more about third parties
What do we do with your Personal Information when you terminate your relationship with us?
We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
What we don’t do with your Personal Information
We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies (other than to specific Roohbaru service providers you may be interacting with) for the marketing of their own products or services.
If you are a service provider using Roohbaru’s Services, we do not use the Personal Information we collect from you or your clients to independently contact or market to your customers.
How do we keep your Personal Information secure?
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
Control and access to your Personal Information
You retain all rights to your Personal Information and can access it anytime. In addition, Roohbaru takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.
If you have any questions about your Personal Information or this policy, or if you would like to make a complaint about how Roohbaru processes your personal data, please contact Roohbaru by email at email@example.com, or by using the contact details given in the Contact Us section.